GETTING STARTED

What does the free version of Hustle include?

The free version of Hustle allows trainers to work with one athlete. That athlete must have a parent or guardian attached to the account to ensure transparency and safety. The free plan is designed to let trainers experience the platform before upgrading.

How many videos can I use on the free plan?

Free trainers receive 10 homework videos limited to 30 seconds each. Homework videos are automatically archived after 30 days. Free trainers also receive 5 permanent videos limited to 60 seconds each, which remain in the trainer’s library.

What’s the difference between homework videos and permanent videos?

Homework videos are short, assignment-based videos used for athlete responses and accountability. They are time-limited and archived automatically. Permanent videos are reusable training videos that stay in your library and can be assigned repeatedly.

UPGRADING YOUR ACCOUNT

What changes when I upgrade to Hustle Trainer – Tier One?

Upgrading increases your video limits and flexibility. Homework videos can be up to 90 seconds, and permanent videos can be up to 3 minutes. This tier is designed for trainers running ongoing, professional training programs. Pricing details are available on the Pricing page.

Do I need to upgrade to use live training sessions?

Yes. Live training sessions require the purchase of credits. This allows trainers to use live coaching when needed without committing to fixed monthly usage.

What am I paying for when I upgrade?

In addition to expanded video limits, you are paying for built-in safety, transparency, and organization. All communication and video content lives in one place, is visible to parents, and is monitored for safety. Hustle replaces scattered texts and DMs with a single accountable system.

VIDEO LIMITS & PLATFORM RULES

What happens if my video is too long?

Hustle automatically enforces video length limits based on your plan. Videos that exceed the allowed duration will be rejected, and you’ll be prompted to shorten them before uploading.

What happens if I try to upload too many videos?

Each plan includes usage limits. Once limits are reached, new uploads will be denied until capacity becomes available through archiving or plan upgrades.

Why does Hustle enforce video limits?

Limits help maintain platform performance, encourage intentional coaching, support safety monitoring, and keep pricing fair for all users.

SAFETY & PARENT VISIBILITY

Are all videos and messages monitored?

Yes. All videos, including live and asynchronous content, as well as all communication, are AI-monitored for safety. This applies to every plan, including the free version.

Can parents see communication and videos?

Yes. Parents have audit-level visibility into all messages, comments, and videos. This includes historical content and items that were edited or deleted, ensuring full transparency.

Why is safety monitoring included in every plan?

Hustle is built on the belief that safe training environments should not be optional. Monitoring and visibility are core features designed to protect athletes, reassure parents, and protect trainers with a clear system of record.

ACCOUNT BASICS

Can I add more than one athlete on the free plan?

No. The free plan is limited to one athlete. Additional athletes require an upgrade.

Is a parent required for athlete accounts?

Yes. Youth athletes must have a parent or guardian attached to the account to ensure oversight and transparency.

Where can I see my current usage and limits?

Your account dashboard displays your plan level, video limits, remaining capacity, and usage status.

NEED MORE HELP?

If you have additional questions, contact us at contact@trainwithhustle.com